Across America, cities are struggling with the realities of how to reopen dine-in restaurants during an ongoing pandemic. But back when “coronavirus” wasn’t quite part of our vocabularies, America was already on its way to crowning a new favorite sit-down restaurant chain—at least according to the American Consumer Satisfaction Index. ACSI has just released its annual look at major brands across the dining spectrum, and this year, LongHorn Steakhouse has topped the full-service list.
Last year, Texas Roadhouse claimed the top spot for the second year in a row, having knocked off the 2017 champ, Cracker Barrel. But this year, after significant drops from both Texas Roadhouse and Cracker Barrel...